In Louisiana, we use the term, "lagniappe" when talking about
anything that involves "a little something extra". . ."above and beyond". .
."exceeding expectations". Isn't that what hospitality's all about? Delivering
more than you promise to satisfy your guests? We think it is, and we believe
it's also the fundamental principle upon which strong business relationships
Dimension has earned a reputation of success by sticking with a
few, basic business philosophies:
It's not complicated. Call it "the basics". But, we've built a
winning tradition by:
Maintaining a geographically diversified portfolio of superior hotel product
concepts in markets with upside growth potential.
And while our core values remain traditional, our operational
systems and procedures are anything but "old school." We invest in
state-of-the-art information technology systems. Dimension hotels maintain
sophisticated sales and marketing databases linked to our home office server.
Weekly forecasting modules provide our financial partners with timely
performance data and projections. Plus, all hotel management associates are
required to attend training/certification programs to support the level of
professionalism and competence we demand of all Dimension management level
We believe we can deliver superior profits and investor returns by better
satisfying our guests. We will, therefore, set aggressive goals and demand
performance accountability from every Dimension associate. We will celebrate
our successes. We will understand and learn from our shortcomings. We will
measure everything we do and strive to improve anything that enhances guest
satisfaction and contributes to the retention of great employees.
We believe there are limitless opportunities to improve the way
we work together in attaining our goals. Therefore, we believe that
productivity can be constantly improved through innovation and a team approach
We want to win! We believe that teamwork and personal productivity are the twin
pillars of organizational achievement, and that "winning" will enable Dimension
to be the kind of company in which ambitious associates can prosper and grow,
both personally and professionally.